we process orders quickly so your pieces reach you as soon as possible — and we want you to love every piece you receive. here's how order changes, cancellations, and returns work.
if you need to make a change to your order — such as updating your shipping address or modifying items — please contact us within 24 hours of placing your order at support@shopgulnaar.com, as long as it has not yet been processed or fabric cut. after 24 hours, or once processing begins, we may be unable to make changes.
cancellations are accepted within 24 hours of placing your order, as long as it has not yet been processed or fabric cut — whichever happens first. after 24 hours, or once processing begins, we're unable to cancel or make changes, since fabric cut for your order cannot be undone.
once an order has shipped, it cannot be cancelled. all sales are final — this includes fabric, which is cut specifically for each order and cannot be returned, exchanged, or refunded once cut. we take great care in the quality and craftsmanship of every gulnaar piece, and due to the nature of our products, we do not accept returns, exchanges, or refunds once an order has been placed.
if you have any questions about your order, please reach out to us at support@shopgulnaar.com and we'll review your request on a case-by-case basis.